This lecture's discussion drew away from the technical aspects of my entrepreneurial idea and expanded it to the customer service section. Once I have my device created that analyzes and assesses the health of the computer's hardware for longevity and maximum performance, how do my consumers seek extra help, the help that I initially explained that would get the consumers to buy this product versus getting the sales pitch as computing service at Apple's Genius Bar or Best Buy's Geek Squad.
That's where the discussion of communications and networks came into play allowing me to think once the analysis is complete with the piece of hardware will it connect via the internet to a live chat or automatically transfer that information to a tech person dedicated over at my imaginary headquarters. With the OSI Model and all the layering talked about, it causes me to really think my options out to maximize my product's capabilities for the consumer.
Thinking about it more critically, once the hardware gives my consumer the report I will have it have the ability to connect to website for further help of how to problem solve through live chat, calling on the phone or video tutorials. Of course with net neutrality, anyone could view these so I will make sure that the product's registration number is used to enter into the portal where the wealth of knowledge would be contained.
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